For UK Operators selling Packages in the UK, EU & Worldwide

In accordance with the UK Package Travel & Linked Travel Regulations 2018, Directive (EU) 2015/2302 or the local applicable law in the country of residence of the passenger(s) booking with Bike Alive Ltd, all passengers are fully protected for the initial deposit and subsequently the balance of all monies received by us, including repatriation costs and arrangements, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Bike Alive Ltd

The respective laws accordingly to the country of residence of the passenger(s) usually only requires us to provide cover for Package & Linked Travel Arrangements, there is no requirement for Financial Protection of day trips or single elements, and none is provided unless the local law requires such. If you are resident outside the UK & EU we have extended cover under this policy to cover your package holiday or Linked Travel Arrangements. If you have questions on this then please contact Bike Alive Ltd

Bike Alive Ltd has taken out an insurance provided by International Passenger Protection Ltd (IPP) with Liberty Mutual Insurance Europe SE. This insurance is only valid for passengers who book and pay directly with/to Bike Alive Ltd.

In the event of our insolvency please make contact as soon as practically possible giving full details of what has happened, quoting Bike Alive Limited as your Tour Operator.

For UK Passengers

IPP Claims at Sedwick
Telephone: +44 (0)345 266 1872
Email: Insolvency-claims@ipplondon.co.uk
or online at http://www.ipplondon.co.uk/claims.asp

For EU & Worldwide Passengers

IPP Claims at Sedwick
Telephone: +31 103120666
Email: ippclaims@nl.sedgwick.com
or online at https://www.ipplondon.co.uk/claims.asp